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Standardise and optimise the way you deliver IT support and services

Process support

Integrated ITSM Software

Expert Implementation

Designed and built from the ground up to be fully compatible and aligned with the ITIL framework. Support for all ITIL processes is included in MSM as standard.

Designed by the co-authors of ITIL and ISO/IEC 20000. Marval MSM provides you with everything you need for a totally integrated ITSM software solution.

From day one your team will be productive and able to focus on improving the service delivered to the business and its customers.

What's Included

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Record, manage, solve and report on customer issues and requests for service

Standardise delivery of IT services and support
Provide support services faster, better and cheaper
Improve first time fix rates
Do more with less
Improve the customer experience
Improved communication
Demonstrate value to the business
Meaningful Reports and dashboards

Provide an outstanding customer experience

Provide your customers with the Knowledge they need to self-serve. After all, that’s what self-service is all about! Save your service desk time and your entire organisation money by providing your customers with relevant, quality knowledge.

Endless possibilities with Marval MSM...

Incident Management

Major Incident Handling

Request Fulfilment

Service Level Management

Supplier Management

Service Reporting and Management Dashboards

Service Asset Management

Service Asset and Configuration Management (CMDB)

Service Portfolio Management

Service Catalogue Management

Problem Management

Change Management

And more...

No matter the size and maturity of your organisation

We can help drive down costs, do more with less and facilitate efficiency, effectiveness and quality throughout your organisation.

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Organisations all over the world use Marval MSM to address their most critical Service Management challenges

“The Marval project team understood the project outcomes and deliverables, and provided a clear vision for delivering both an efficiency saving and an improvement to the service delivery.”